Social WiFi 360 - fully managed Social WiFi service

A completely managed service from Social WiFi gaining you better results from the data captured.

Global

Unrivalled Expertise

All new digital tools and systems take time to learn and maximise. Social WiFi is easy to use but difficult to master, which is why we offer our Customer Success Team to manage your entire system for you. They're sole focus is to use Social WiFi for the benefit of our clients and therefore they know the platform inside and out.

You could say that the people working for you in our Customer Success Team are "masters of one" as opposed to "jack of all trades". Their goal is to generate as much returning customers and increased spend as possible, from the data captured by the Social WiFi login system. By setting up the right Email Marketing campaigns and other tools accurately, they'll work with you to create a customer journey that leads to customer loyalty and advocacy.

The Process

At least once monthly, the Social WiFi team will coordinate with your business contacts and establish what is the focus of promotion in the coming weeks and month. They will gather from you your most up to date artwork, banner adverts and the messaging that you wish to accompany the advertising.

Whether you wish to promote upcoming events, loyalty programmes, special offers or just business news, we will craft a customer journey from Pre-Login Page branding to long term email campaigns in order to generate as much returning footfall as possible.

Once we have consulted with you and your team on the messages that you wish to get out to your customers, we will share with you the customer journeys and visuals of how it all comes together. We will consider how things appear for different types of customers such as first-time visitors, everyday customers and one time visitors.