Intercept negative reviews before they go public. Write the right response yourself or let AI draft it for you. Resolve issues quickly, win back more customers and turn them into advocates.
Guests who log in through your guest WiFi captive portal are asked for feedback after their visit. We direct the happy ones to your online review pages, while the unhappy ones reply to you in private.
When a guest gives you a low rating, Social WiFi asks them what went wrong and how you could improve. Their comment lands in your Social WiFi inbox, you are notified the moment it arrives, and it can be forwarded to your helpdesk so your team can act on it.
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Let us know how we can improve
Your comment...
Open a guest's feedback and click Suggest a reply. Our ChatGPT integration reads what they wrote and drafts a response in their own language, at no extra cost, so the reply addresses what actually happened. Check it, edit anything you want and send it from the dashboard.
Our ChatGPT integration reads your guest feedback and turns it into a report in seconds: the most pressing issues, the nice-to-know ones and the positives. Word clouds show which words come up most in positive and negative feedback, so you can see what keeps going wrong and know what to fix first.
Turn happy guests into reviews and bring them back with emails and rewards.
Send your happy guests to Google, TripAdvisor, Trustpilot or whichever review site matters most to you.
Get customers visiting more often and spending more, with offers sent on their 5th, 10th or 20th visit.
Automate emails based on how each customer interacts with your business, from their first visit to their birthday.
We’ll be in touch soon. In the meantime, check your inbox to unlock 10% off your first 3 months.
