Social WiFi Product Updates

• Refreshed the Feedback Management functionalities.

  • Added a new default design on the Negative Review page to improve text visibility.

  • Revamped the Customer Chat window with a whole new interface to make it easier to use and fix sporadic legibility issues.

  • Updated new feedback notification emails. Guest messages can now be read directly from the email.

  • Implemented AI tools in the Customer Chat window. Suggested replies can now be generated.

• Revamped the Custom Questions tab.

  • The creation of questions is reduced to one process flow.

  • Add multiple questions from one page.

  • Custom questions can be added to Login and Prelogin pages.

• Academy Article Updates.

  • All articles relating to Custom Questions have been updated.

• Big overhaul to the User Data section.

  • All customer data is now available on a single page.

  • See combined lists of Verified and Unverified data. Or check them individually.

  • Download your chosen list. For the first time, you can download a combined file.

• Export History tab launched.

  • For 7 days, you can see and download the generated Excel files.

• Academy Article Updates.

  • All articles relating to User Data have been updated.

• Improvements to Access Points section of dashboard.

  • Easier importing of large numbers of UniFi access points.

  • Improved AP status information.

  • Easier steps to invite IT colleagues to setup Social WiFi.

• Improved the Venue Creation wizard.

• Bug fixes for when uploading certain media file types.

• Ruckus One Integration released globally.

• See our Academy for firmware details and how to configure.

• Expanded the capabilities of Custom Questions on the Login page.

• You can now ask more than one custom question of each type simultaneously.

• EnGenius Integration released globally.

• See our Academy for firmware details and how to configure.

• HUAWEI eKit Integration released globally.

• See our Academy for firmware details and how to configure.

• Anti-bot measures added to the Review System to combat email clients security checks.

• WhatsApp Marketing: support added for phone numbers previously registered with the WhatsApp Business app.

• Find out more about how to use WhatsApp Business from Meta's download guide.

• Merchynt CRM Integration released globally.

• Automatically push your Social WiFi data to Merchynt & Paige and trigger their review management workflow.

• Launch of WhatsApp Marketing. Send your marketing communication right to peoples WhatsApp account.

• Allow Guests to log in using their WhatsApp number.

• Design and send Automations and Bulk Campaigns using our creator.

  • Add images, videos and CTA buttons to all messages.

• Find out more in our Academy.

• Updated the venue wizard to be more mobile-friendly.

  • Setup a new venue in just 2 steps (previously 4).

• See the YouTube video on how to do it.

• New YouTube widget available in the email creator and editor.

• QR Reviews are now unlocked for all paid plan clients globally.

• Network limits are now using different metrics and easier to understand.

• Simplified venue creation flow, removing the process from 4 pages to 2.

• Improved handling of copying email content across venues but retaining the venue name.

• Pre-registration for WhatsApp Marketing released. Apply for early access.

• New dashboard homepage design released. Collect badges for completing onboarding steps and see what we recommend you do next.

• Claim badges by setting up settings like Online Review Gathering, Email Automations, CRM Integration and much more.

• Negative responses from QR Reviews can now leave additional feedback and submit an email address should they wish to receive follow up from your business.

• New help section launched in the Social WiFi dashboard. Get easy access to our Academy and YouTube content and find inspiration on designs.

• Dashboard Live Chat support relaunched with WhatsApp integration, so you can take the conversation with you everywhere.

• Statistics relating to QR Code Reviews are now available in the dashboard.

• Venue Name and Address placeholders now available in the email creator tool to make copying designs to multiple venues easier.

• Teltonika re-added as a supported hardware integration.

  • Immediately available on all Teltonika devices running firmware 00.07 and above.

  • Installation documentation available here.

• New email creation tool released globally. Create amazing new email campaigns easily and with more functionality that ever before.

  • Works on email automations and bulk campaigns.

  • More precise editing capabilities allowing for more stylish and professional designs.

• Watch our tutorial video on YouTube to learn more and how to effectively use.

• Launch of QR Reviews as part of our new LetsQRate product. Clients can generate QR codes and links to take customers to web pages with the Social WiFi review gateway.

• Generate QR Codes to print and place in your venue, or use the links in mass email campaigns to prompt review gathering.

• Check out our Academy Documentation for more information.

• Agreement Pages have new and updated default wording for several countries, making them more specific to the local laws.

• Updated countries include the USA, UK, Colombia and the EU region.

• Integration with DCN released. Latest firmware from DCN required.

  • See our Academy for firmware details and how to configure.

• Launch of the Social WiFi Data Regulations Portal.

  • Key information about what you need to know in certain countries about gathering and handling customer data.

  • Information about how Social WiFi ensures compliance with the rules as well.

  • Link to the Portal.

• Ability to add images by pasting a URL on the drag-and-drop editor, instead of uploading a file.

• Improvements to showing a PDF with custom Terms of Service and Privacy Policy on a mobile device.

• The Social WiFi Academy is now searchable from the the dashboard and even easier to access.

• Freshmail CRM integration removed from the dashboard following their acquisition.

• Google Login removed from the dashboard and all login pages currently active.

  • Google changed their systems to block Google login on mobile captive portal pop ups resulting in a poor user experience.

• Access Point warning emails will only be sent if all APs in a venue do not authenticate traffic in a 72 hour period.

  • Update made in response to client feedback about false alarms.

• New way of handling images meaning a higher quality of presentation, especially on unusual dimensions.

• New user experience when setting up and scheduling mass email campaigns.

• Clearer information on if a campaign is activated to send or disabled.

• Updates to the Access Points tab and the adding of MAC addresses.

  • Now supports non-standard formats and more.

• Redesign of the drag-and-drop editors on Splash Pages and Email Marketing pages.

• New, cleaners and more modern icons used on all such pages.

• More intuitive layout of Subject, Titles and content fields.

• We've been working on improving over 50 small elements to the dashboard. Some will be more visible than others.

• Where these are most noticeable are the drag-and-drop creation tools. We finally upgraded all modules to help you create pages and emails more intuitively.

• New Ubiquiti UniFi secure VPN configuration tunnel released.

  • Easily setup Social WiFi using our new API integration.

  • Particularly helpful for networks that lack a public IP address.

• When Phone Number is the primary login method, you can now add a field to ask for email address too.

  • SMS verification code will be sent, if you have SMS credits, but no email verification email will be sent.

• AI Generated Mass Mailing content is now available.

• Enter what you want to promote and let our AI tools suggest written content for your email.

• Mass Mailing templates now available.

  • Choose from generic email content ideas or from seasonal ideas for your business.

• Improvements to the email login form.

  • Alignment and with of entry fields improved.

  • Order of questions is optimised to be more logical.

  • New date of birth picker released.

• AI Generated Email Automation content is now available.

• Enter what you want to promote and let our AI tools suggest written content for your email.

• Learn more on our YouTube channel with our quick explainer (please like and subscribe).

• We slowed down the development pace as we took some holidays at the end of summer.

• But we're back with a new CRM integration. This time, its Brevo! Formerly known as SendInBlue.

• Connect your Social WiFi account with your Brevo account and have all your data automatically pushed from us to them, in real time.

• Send emails from your own domain by adding DNS records to your domain settings.

  • This will improve deliverability and open rates.

  • To activate this, contact support or your Account Manager.

• Improvements to the WiFi login process released for Android and iPhone devices. Fixes links opening in Safari and removes the "Connect to Internet" requirement on certain devices.

• New permissions added to the dashboard.

  • IT Specialist role with access to only the Access Points and Statistics sections.

  • Marketing Specialist role with access to all the functions in the dashboard except the Access Points tabs.

• New email automation creation tool released. Now easier than ever to setup a behaviour based trigger that delivers marketing content to your customers.

• Choose from seven different templates or create your own.

• Email marketing and Online Review requests can now be sent to unverified emails.

• This is an optional function that needs activating in your dashboard. The email addresses were not confirmed as part of the login process, but the user did opt in to email marketing.

• Email addresses that are detected as having emails bounce when marketing communications are sent, are marked accordingly and the information is shown in the database export.

• As a result of such a bounce, Social WiFi will no longer send emails to this email address, but you will still have access to it on your data exports.

• Login codes can now be downloaded in greater quantities. Previously, each download was just 100 codes.

• Update to allow the export of batches of 100, 500, 1,000, 5,000 and 10,000.

• Beer emoji's added as options on the Review Gathering email.

• Hardware integration for Aruba Central released globally.

• New statistics showing on the main venue dashboard page giving a quick view of performance in your venue.

• Fixes to the User Stats section of the Statistics module.

Official launch of the White Label Reseller option. As a reselling partner, you can now add your brand to the system, remove Social WiFi and host everything on your domain.

We've been quiet on here because we spent the last few weeks building a new website, which you're currently using. We hope that you like the look of it.

• Google Review integration improvements making it easier to configure the sending of positive customers to your Google Review page.

• Fixes to email login forms so that phones numbers can be made compulsory when used within the "Login Set".

• 𝕏 Remarketing pixel is now available to embed and add, making paid advertising on 𝕏 more targeted for known customers.
• Filipino and Tagalog translations added to the Social WiFi dashboard and default login system wording also translated.

• Croatian language added to dashboard and default login system wording.
• New default font options added to the page creators. New options include Roboto, Raleway and Poppins.